Privacy Policy
Last updated: 23 July 2026
OKEIMATE is an Australian business based in Victoria, Australia. For privacy questions or requests, please use our Contact page.
What we collect
- Name, email address, phone number and shipping or billing address
- Account, wishlist and review information
- Order, delivery and customer-support details
- Payment information required to process your order
- Device, browser, cookie and basic analytics information
How we collect it
We collect information when you create an account, place an order, contact us, join our newsletter, use your wishlist or interact with the website.
How we use it
- Process payments and fulfil orders
- Arrange shipping, delivery and returns
- Provide customer support
- Manage accounts, wishlists and reviews
- Prevent fraud and protect site security
- Improve our website, products and customer experience
- Send marketing emails where you have subscribed
Who we share it with
We share only the information necessary to operate the store with BigCommerce, payment providers, fulfilment and printing providers, delivery carriers, email providers and analytics or security services where enabled.
Some service providers may process information outside Australia. We do not sell your personal information.
Payment information
Payments are processed by the payment providers offered at checkout. We do not intentionally store complete payment card details on our own systems.
Cookies
Cookies help the website provide essential functions such as the cart, login and wishlist. We may also use analytics or security cookies where enabled. You can manage cookies through your browser settings.
Access and correction
You may contact us to request access to, or correction of, personal information we hold about you. Please include enough information for us to identify your account or order.
Privacy complaints
If you believe your personal information has been mishandled, contact us first through our Contact page so we can investigate and respond.
If your concern is not resolved, you may contact the Office of the Australian Information Commissioner. Learn more about privacy complaints.
Security and retention
We take reasonable steps to protect personal information from unauthorised access, misuse, loss or disclosure. We retain information only for as long as reasonably necessary for business, legal, accounting or dispute-resolution purposes.
Changes to this policy
We may update this policy when our store, services or information-handling practices change. The updated version will be published on this page with a new revision date.