Shipping & Returns

Last updated: 24 October 2026

Every OKEIMATE order is prepared with care. We offer free shipping to supported destinations, with delivery availability confirmed at checkout.

Order processing

  • Production begins after your payment has been confirmed.
  • Many OKEIMATE pieces are made to order, so production time is separate from transit time.
  • For products fulfilled by Printful, production typically takes 2–5 business days. Some items, such as shoes and knitwear, take longer. These are estimates and can vary by product, production location and demand.
  • Once your order has been dispatched, tracking details will be sent by email where tracking is available.

Shipping

  • Shipping is free for supported destinations. Available delivery options are shown at checkout.
  • Shipping comes after production and may take another week or longer, depending on the destination, fulfilment location and carrier. Seasonal demand and service disruptions can affect delivery.
  • If you need an estimate for a particular product and destination before ordering, contact us. Delivery estimates are not guaranteed arrival dates.
  • International customers may be responsible for customs duties, import taxes or clearance charges unless those charges are explicitly included at checkout.

Address changes and cancellations

Contact us as soon as possible if you need to change an address or cancel an order. Once production or dispatch has started, we may not be able to make changes.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, contact us through our Contact page as soon as possible. Include your order number and a description of the issue. We’ll let you know how to send any photos needed to assess it and arrange the appropriate remedy.

Change-of-mind returns

You can request a change-of-mind return within 14 days of delivery. Items must be unused, unworn and unwashed, and in their original condition.

Contact us with your order number before posting anything back. We will provide the return instructions and address.

OKEIMATE pays return postage for eligible change-of-mind returns. Please contact us first so we can arrange the return instructions.

Refunds

Once we receive and inspect your returned item, we will let you know whether your change-of-mind refund is approved. Approved refunds will be issued to the original payment method, and we will notify you when the refund has been issued. The time it takes to appear in your account depends on your bank or payment provider.

Australian Consumer Law: Nothing in this policy limits any rights or remedies that cannot legally be excluded.

Need help?

For order support, visit our Contact page and include your order number so we can help quickly.