Terms of Service

Last updated: 24 October 2026

These Terms of Service apply when you browse OKEIMATE or place an order through our website. By using the website, you agree to follow these terms.

About OKEIMATE

OKEIMATE is an Australian contemporary lifestyle store. Our products are sold through this website and may be made to order or fulfilled by third-party production and delivery partners.

Products and descriptions

We take care to display accurate product names, images, colours, sizes, materials and prices. Colours may look slightly different depending on your screen, and product images may be styled for presentation.

Availability, product details and prices may change without notice. If an obvious pricing, description or availability error affects an order, we will contact you and may cancel the affected order and refund any payment made for it.

Orders and payment

When you place an order, you are offering to purchase the selected products. An order confirmation confirms that we received your order; it does not prevent us from contacting you if there is a problem with payment, availability, pricing or fulfilment.

Payment is due at checkout. Payments are processed by the payment methods shown at checkout. You must provide accurate billing, delivery and contact information.

Made-to-order products

Many OKEIMATE products are made to order. Production begins after payment is confirmed. For products fulfilled by Printful, production typically takes 2–5 business days; some items, such as shoes and knitwear, take longer. These estimates can vary by product, production location and demand. Transit time is additional to production time. You may not be able to cancel or change an order once production or dispatch has started.

Shipping and delivery

We offer free shipping to supported destinations, with delivery availability and options confirmed at checkout. Shipping comes after production and may take another week or longer, depending on the destination, fulfilment location and carrier. Seasonal demand and service disruptions can affect delivery. Contact us before ordering if you need an estimate for a particular product and destination. Delivery estimates are not guaranteed arrival dates. International customers may be responsible for customs duties, import taxes or clearance charges unless those charges are explicitly included at checkout.

For more information, see our Shipping & Returns page.

Returns, refunds and consumer guarantees

You can request a change-of-mind return within 14 days of delivery for items that are unused, unworn and unwashed, and in their original condition. OKEIMATE pays return postage for eligible change-of-mind returns. Contact us before posting anything back so we can provide return instructions and the address. Our returns and refund process is explained on the Shipping & Returns page.

Nothing in these terms removes, restricts or limits any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law or other applicable law.

If an item is faulty, damaged, incorrect or does not match its description, contact us through our Contact page with your order number and a description of the issue. We’ll let you know how to send any photos needed to assess it and provide the appropriate remedy.

Accounts and wishlists

If you create an account, you are responsible for keeping your login details secure and for the activity carried out through your account. Wishlist items do not reserve stock and are not an order until you complete checkout.

Website use

You must not misuse the website, interfere with its security, introduce malicious code, attempt unauthorised access or use the website for unlawful purposes.

Intellectual property

OKEIMATE names, logos, artwork, photographs, copy, design elements and other website content belong to OKEIMATE or its licensors. You may view the website for personal shopping purposes, but you must not reproduce, modify or commercially use our content without written permission.

Reviews and customer content

If you submit a review, photograph or other content, you confirm that you have the right to submit it and that it is not unlawful, misleading, abusive or infringing. You allow OKEIMATE to display and use that content for store and marketing purposes, while you retain ownership of your original content.

Website availability

We work to keep the website available and accurate, but access may occasionally be interrupted for maintenance, updates, technical problems or circumstances outside our control.

Privacy

Our handling of personal information is explained in our Privacy Policy.

Changes to these terms

We may update these terms when our store, products or services change. The updated version will be published on this page with a new revision date.

Contact

Questions about these terms or an order can be sent through our Contact page.